Refund Policy

Last update: December 27, 2023

We understand that there may be situations in which you may request a refund for services you have purchased from us. This Refund Policy describes our guidelines and procedures for refunds and is subject to the laws and regulations of Guatemala, where we are based. Please read this policy carefully to understand our refund process.

1. Eligibility for reimbursement

Refunds are considered on a case-by-case basis and are subject to the following conditions:

Unsatisfactory service

If you are not satisfied with the legal consultation or document preparation service you received through Law Crafters Marketplace, you may be eligible for a refund. However, refunds are not guaranteed and will depend on the specific circumstances of your case.

2. Document errors

In cases where there are errors in legal documents prepared by Law Crafters Marketplace, we may offer a refund or rectify the errors at no additional cost, depending on the nature and extent of the errors.

3. Payment problems

If there are billing discrepancies or payment processing problems that result in overcharges, we will investigate and promptly refund any excess charges.

4. Reimbursement Process

If you believe you are eligible for a refund under the conditions described in this policy, please follow the refund process below:

Contact customer service

To initiate the refund process, please contact our customer service team at info@voyagerconlegales.com. Please provide the following information:

Your name and contact information

A description of the problem or reason for the refund request.

Relevant order details, including the service purchased and the transaction ID.

5. Review and evaluation

Our customer service team will review your refund request and may request additional information to better understand the circumstances of your request. We aim to respond to refund requests within 3 business days.

6. Approval or denial of reimbursement

Upon review, if your refund request is approved, we will process the refund using the original payment method. Refunds may take 15 business days to appear in your account, depending on your financial institution.

If your claim is denied, we will provide you with a clear explanation of the reasons for the denial. You may have the option to appeal the decision or seek further clarification.

7. Exclusions

Please note that certain situations are not eligible for reimbursement:

8. Change your mind

No refunds will be granted for services where you have simply changed your mind or no longer require the legal consultation or document preparation service.

9. Lack of document review

It is your responsibility to review and verify the accuracy and completeness of legal documents prepared by Law Crafters Marketplace. No refunds will be granted for errors that could have been identified by a reasonable review.

10. Not attending the consultation

If you do not attend a scheduled legal consultation, no refunds will be given. Make sure you are available at the scheduled time.

11. Force majeure

In exceptional circumstances beyond our control, such as natural disasters, pandemics or other unforeseen events, it may not be possible to make refunds.

12. Additional Terms

Changes to this Refund Policy

We reserve the right to update and modify this Refund Policy as necessary to reflect changes in our services, practices or legal requirements. Any changes to this policy will be posted on our website.

13. Applicable Law and Jurisdiction

This Refund Policy is governed by the laws of Guatemala, and any dispute arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts of Guatemala.

14. Contact us

If you have questions or concerns about our Refund Policy or would like to initiate a refund request, please contact our customer service team at:

Antigua Guatemala, Sacatepequez, 4ta Calle Oriente, #56 Business Center One, Ofc#5, Guatemala. 

E-mail: info@lawcraftersmarketplace.com

Phone: +1 888 226 8911

 We value your trust and strive to provide exceptional online legal services. While our goal is to ensure your satisfaction, we also understand that problems may arise. This Refund Policy outlines our commitment to addressing refund requests in a fair and transparent manner. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Law Crafters Marketplace for your legal needs.